01Who we are
This website is operated by Marlow (“we”, “us”). The legal entity behind Marlow, and its address, will be named here before we begin working with clinics. By using it, you agree to these terms. If you don’t agree, please don’t use the website.
02Using this website
You may use this website to learn about our services, contact us and request a free billing audit. You must give accurate information in any form, and you must not include patient information in website forms.
03Our services are covered by a separate agreement
Our billing services are provided only under a written client agreement and a Business Associate Agreement signed with your clinic. The free audit is covered by its own short BAA, described in section 4. Nothing on this website creates a client relationship. If these terms conflict with a signed client agreement or BAA, the signed agreement controls.
04The free billing audit
The audit is offered free of charge and without any obligation to use our services. The practice profile we send is based on the files you provide and is for your information. It is our good-faith analysis, not a guarantee that any amount can be recovered. You confirm that you have the right to share the files you upload with us. Before you upload any files, we sign a short Business Associate Agreement (BAA) with your clinic, and the secure upload link opens only after it is signed. Patient information in audit files is covered by that BAA. Files containing patient information must be sent only through that secure upload link, never through a website form or ordinary email.
05The pricing estimate
The pricing estimate shows a fee range based on the figure you enter and our published rates of 3.5–5.5% of collections, set by practice size. It is not a quote, an offer or a prediction of what you will collect. Your rate and any monthly minimum are set in writing in a quote after the audit.
06Examples and sample data
Screens, scorecards, claim timelines, audit trails and other examples on this website use invented names, clinics and figures to show how our service works. They are not results from real clients.
07No professional advice
Information on this website about codes, modifiers, payer rules and Medicare is general information. It is not legal, medical, coding or compliance advice for your clinic, and payer rules change. Your providers remain responsible for the services they provide and the coding decisions they make.
08What you agree not to do
You agree not to: use the website in a way that breaks the law; try to access parts of it you’re not allowed to access; interfere with its security or operation; send malware or automated requests that overload it; or submit false information or another person’s information without their permission.
09Our content
The text, design, logos and other material on this website belong to us or our licensors. You may view and print pages for your own use in evaluating our services. You may not copy, sell or republish them without our written permission.
10Links to other websites
If this website links to another website, we don’t control that website and aren’t responsible for its content or practices.
11Disclaimers
This website and its content are provided “as is.” To the extent the law allows, we disclaim all warranties, express or implied, including warranties of accuracy, fitness for a particular purpose and non-infringement. We don’t promise the website will always be available or free of errors.
12Limitation of liability
To the extent the law allows, Marlow will not be liable for any indirect, incidental, special or consequential damages, or for lost profits or revenue, arising from your use of this website. Our total liability for any claim arising from your use of this website is limited to one hundred US dollars ($100). This section does not limit liability under a signed client agreement, which sets its own terms.
13Governing law
The state whose laws govern these terms will be named here, with the legal entity, before Marlow begins working with clinics.
14Changes to these terms
We may update these terms. When we do, we will change the “Last updated” date at the top. Your continued use of the website after a change means you accept the updated terms.
15Contact
Questions about these terms: write to us through our contact page, and a person on our team will reply. A postal address will be added here with the legal entity’s name.
End of terms