Security and compliance
Your patients’ data. Your practice’s income.
Here is how we protect both, on every claim.
Our four commitments
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Drafts and flagsAISends or changesPeople
The AI never acts alone
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Drafted99214, 93000Approve codes
Your provider approves the codes
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16:06ai flag16:22✓ D.R.
Every action is logged
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BAASigned firstPatient dataAfter that
A BAA before any patient data
Sample data.
Every step stays on the record.
One sample claim, line by line.
- ehrVisit synced from your EHR
- aiCodes drafted · 99214, 93000
- providerCodes approved by the treating provider
- aiFlagged: member ID mismatch
- personMember ID corrected from the 271 before sending ✓ D.R.
- system837P sent · 999 ok
- payer277CA accepted
- payerPaid $171.40 · posted
Patient data starts with a BAA.
Safeguards get added here as each is confirmed in writing. See every control’s status in our trust center.
- BAA before any patient dataIncluding files for a free audit.
- HIPAA followedIn how we receive, use and keep it.
- Forms collect no patient informationFiles come through a secure link.
- No certification badges we don’t hold
- Security questionnaire on requestSend it and a person fills it in.
Business Associate Agreement
Outline
- Between
- Your practice and Marlow
- Signed
- Before we see any patient data
- Covers
- Client work and free-audit files
- Uploads
- The secure link opens after signing
If something goes wrong, we answer for it.
What if your mistake costs us money?
Tell us, and the person who owns your account looks into it. Your agreement sets out what happens if our error costs you money.
What if a payer audits us or takes money back?
Your agreement sets out the support we give in a payer audit. Recoupments are netted out of the collections our fee is based on, in the month they’re taken back.
45 days to opt out. No questions asked.
- Notice
- Account ownership
- Files returned
- Run-out
After the first 45 days it’s an annual agreement. All four are set in it, and you read it before you sign.
Questions about patient data? Ask them on a call.
Book a call
3.5–5.5% of collections · annual agreement · 45-day opt-out
Rather start with your numbers? Get a free billing audit.