Questions

Questions, answered.

What practice owners ask before they switch, answered plainly. If yours isn’t here, ask Eli or Jullian on a call.

How it works

What does Marlow actually do for my practice?

The whole billing job: eligibility and benefits, prior authorizations, coding, claim scrubbing and submission, denials and appeals, payment posting and underpayments, patient billing, old AR and credentialing. You treat patients; we get the claims paid.

Is Marlow software or a billing service?

A billing service that runs on our own AI. Our team does the work; the software makes each person faster and catches what people miss. You get a dashboard to see everything, not a tool to operate.

Do we still need an in-house biller?

Usually not. Your front desk keeps checking patients in and collecting copays. Everything after the visit is ours.

Can I see what’s happening with my revenue?

Yes. Your dashboard shows collections, denials, days to payment and open AR, down to each claim, and you get a one-page scorecard every month.

Coding and AI

Who decides the codes?

Your providers. AI drafts the ICD-10 and CPT codes from the note, and the treating provider reviews and approves them for every visit before anything is sent.

What if the AI drafts the wrong code?

Your provider changes it before approving. AI never sends or changes a claim on its own, and every change is logged with who made it and when.

Is our documentation used to train AI models?

No. Your notes are used to draft codes for your own claims, under the BAA, and for nothing else.

Do you work every denial, even small ones?

Yes. Each denial is corrected, appealed or called on and followed to the payer’s decision, including the small balances most billing teams let go. How we fight denials.

Switching

Do we have to change our EHR?

No. We work inside the system you use today, through our clearinghouse connection, your vendor’s API, scheduled exports or logins you control and can switch off.

How long does it take to go live?

About 30 to 45 days from your data to go-live. We run in parallel with your current setup first, so cash keeps flowing and no claim is dropped in the handoff.

What happens to claims already in flight?

They stay with whoever sent them. We set a cutover by date of service with you, so every claim has one owner. Older balances can come with you as an old AR project.

Will my staff need training?

Very little. Clinicians keep charting in your EHR, and the only new step is approving the drafted codes for each visit.

Pricing and contracts

What does Marlow cost?

A share of what we collect, set by your practice’s annual revenue: 5.5% up to $2M, sliding steadily toward 3.5% as you near $10M. Above $10M, we set it with you. See the pricing rules.

Is there a long-term contract?

It’s an annual agreement, with a 45-day opt-out. If it isn’t working in your first 45 days, you can leave, no questions asked.

What about old AR and credentialing?

Old AR is billed only as a share of what we recover, never also at the core rate. Credentialing is priced per provider. Details on the pricing page.

Security and compliance

Is our patient data secure?

We follow HIPAA and sign a Business Associate Agreement with every practice before we see any patient data. How we handle it.

Who can see our clinical and billing data?

Only the people on our team who work your account, and your own users. Every action is logged.

Is Marlow a fit?

Which payers do you bill?

Commercial, traditional Medicare, Medicare Advantage, Medicaid and TRICARE. Workers’ comp and no-fault later, state by state, New York first.

What size practices do you work with?

Independent practices of 1 to 20 providers. We don’t serve hospitals or large health systems.

Do you handle our specialty?

We bill for any outpatient specialty. We’ve written up the rules for primary care, internal medicine, pediatrics, cardiology, orthopedics, pain management and mental health. If yours is different, we’ll say so on the call.

People

Who started Marlow?

Eli Avgi and Jullian Avgi, brothers and partners. They grew a clinic to 18 clinicians and run its billing. Our story.

Who do we talk to day to day?

Eli or Jullian when you first sign on, then a named billing specialist who knows your practice.

Can I talk to a current client?

Not yet; we’re signing our first practices now. What we can show you is your own audit, our BAA and the contract.

Still deciding? Bring your questions to a 30-minute call.

Book a call

3.5–5.5% of collections · annual agreement · 45-day opt-out

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